Installation & Care
Before Installation
It depends on what you chose in your estimate. If you are clearing the rooms yourself, everything needs to be off the floor before we arrive, closets and under the beds included. If we are moving your furniture, empty the drawers and pack away anything breakable and we take it from there. We confirm the arrival window and room access either way.
We confirm them before your date is booked: the building's approval, the acoustic documentation it wants and its permitted work hours. The service elevator is your booking with management, and we tell you which window to ask for.
If removal is part of your quote, yes. Tear-out and disposal happen during the same visit, before the new floor goes down.
Installation Day
An independent professional installer whose liability insurance and WSIB clearance we check before every job. We coordinate the day and stay your single point of contact throughout.
It depends on the rooms, whether an old floor comes out and the hours your building allows. Your schedule is confirmed with your quote.
We do a walk-through together and check the floor with you before anything is final. The balance is only due once you've seen it and you're happy. You then have seven days to tell us about anything you spot afterwards, and we come back to look at it.
Everyday Care
Sweep or vacuum (hard-floor setting) as needed, and damp-mop with a well-wrung mop when it needs more. That's genuinely most of it.
Steam mops, wax, polish, abrasive pads and soaking water. None of our floors need special products; plain care keeps the finish right.
Felt pads under furniture legs and a mat at the entryway. Grit tracked in on shoes does more damage than pets and kids combined.
Repairs & Warranty
Click-lock floors are repairable, because individual planks can be replaced. Contact us with a photo and we'll tell you exactly what it takes.
Two layers: the manufacturer's product warranty, plus our own workmanship warranty on the installation. The manufacturer's warranty document is sent with your quote on request, and its term is confirmed in writing before you sign. Separately from both, the first seven days after the installation finishes are an open window to flag anything at all.
Us. One company sold, supplied and installed your floor, so there's never a runaround about whose problem it is. In the first seven days after we finish there is nothing to justify: tell us and we come and look.