Warranty
Backed twice: the product, and the people who install it.
A manufacturer's warranty on the floor, plus our own workmanship warranty on the install. One company to call about either.
The first seven days
For seven days after the installation finishes, tell us about anything at all and we come back to look at it: a gap that opened, an edge lifting, a squeak, trim not sitting right. There is no claim to file and no threshold to meet. This sits on top of the two warranties below rather than replacing them, and it takes nothing away from your rights as a customer in Ontario.
Manufacturer's warranty
Every collection carries the manufacturer's limited residential warranty. It protects the floor itself (the material and its factory finish) for as long as the terms run. The manufacturer's warranty document is sent with your quote on request, and your collection's term is confirmed in writing before you sign.
Floorrable workmanship warranty
The manufacturer covers the material; we cover the work. If an issue traces back to the installation, we make it right. You only ever deal with us, so there's no finger-pointing between supplier and installer.
What's covered
- Manufacturing defects in the flooring material
- Factory finish wearing through under normal residential use
- Ply separation on engineered floors under normal use
- Subfloor-moisture failure on engineered floors (one-time replacement, conditions apply)
What's not
- Damage from improper maintenance, such as steam cleaners, wet mopping or liquids sprayed directly on the floor
- Floods, plumbing accidents and leaking appliances
- Colour change from sunlight or intense lighting
- Dents and scratches from pets, heels, grit or moved furniture
- Floors installed with visible defects (planks must be inspected before installation; on a Floorrable installation we do that for you)
Keeping it valid is easy
Keep a normal indoor climate
Roughly 35 to 55% relative humidity and normal room temperatures, year-round. This is the single biggest factor in how wood floors age.
Follow the care guide
Dry or damp mopping only, plus felt pads and entrance mats. Our Care & Maintenance guide is written to keep you inside the warranty terms.
Professional installation
Warranties require installation to manufacturer specifications. On a Floorrable installation that is our job: the installer works to the specification and the job's photo record shows it. If you buy material only, meeting the manufacturer's installation requirements is the buyer's responsibility.
The fine print, honestly: manufacturer warranties are limited, apply to the original purchaser in the original installation, cover material rather than labour, and solid-wood floors aren't warranted over radiant heating. Ask and we send the manufacturer's warranty document for your collection with your quote, and we'll walk you through it in plain English before you buy.