Keep your floor beautiful for decades.

Sweep or vacuum regularly

Use a soft broom or a vacuum with the bristles down. Grit and sand act like sandpaper underfoot, so removing them regularly is the single best thing you can do for your finish.

Damp-mop only, never wet

Use a microfibre mop with a pH-neutral hardwood cleaner. The floor should be dry within 15 seconds of mopping. Never wet-mop, and never use a steam cleaner: steam forces moisture into the wood and voids the warranty.

Wipe spills right away

Water and wood don't mix. Blot spills as soon as they happen to prevent staining and damage to the plank core.

Entrance mats at every door

A coarse mat outside plus a fine mat inside stops sand, water and dirt before they reach the floor.

Felt pads under furniture

Add strong felt protectors to all furniture and chair legs, and lift furniture when moving it rather than sliding it.

Manage sunlight

All wood matures in colour with UV exposure, mostly in the first 3 to 6 months. Close blinds during peak sun, rotate rugs and furniture for even exposure, and consider UV window film for floor-to-ceiling glass.

Pets & heels

Keep pet nails trimmed, and avoid walking on wood in stiletto-style heels. A small heel can concentrate enormous pressure into a dent.

Keep humidity steady

Maintain indoor relative humidity between 35 and 55% year-round. Dry winter air can open small gaps between boards; a humidifier during heating season prevents it. Excess humidity causes expansion, so take care with evaporative coolers.

Minor scratches

Small scratches can be cosmetically masked with a colour-matched touch-up pen. Deep scratches in the factory finish should be assessed by a professional, so talk to us before attempting repairs.